The Irony of William Shakespeares Othello Essay -- William Shakespear

The Irony of William Shakespeare's Othello Irony plays a great role in ?The Tragedy of Othello?. The villain, Iago, plans from the very beginning of the play to ruin Othello?s life. All the major characters in the play believe that Iago is an honest and trustworthy person. The tragic irony is that Iago fools them all. Throughout the whole play Iago manipulates the people around him and lies to them. Iago is very distressed, because Michael Cassio was promoted to Othello?s lieutenant instead of himself. This is Iago?s main reason for revenge against Othello. Iago?s plan is to manipulate Cassio and Desdemona, so that it would appear that they are having an affair; which would break Othello?s heart. Iago does succeed in his plan, because, ironically, everyone in the play believes all his actions and advisements are just, true, and from the heart. Irony, thus, plays a role in the deception of Othello by Iago and in the tragedy of Othello?s response. The irony of the play is demonstrated through situational, verbal, and dramatic i rony. There are many cases of these three types of irony in the play. When situational, verbal, and dramatic irony are used in conjunction; the effect is one of great tragedy and loss. Situational irony is when ?the result of an action is the reverse of what the actor expected?(Literary Terms, e-text). There are several cases of situational irony in ?The Tragedy of Othello.? The first case is in Act I Scene III. Brabantio warns Othello of Desdemona?s deceptiveness. Othello says to this, ?my life upon her faith?(1. 3. 293). This statement means that Othello believes in Desdemona?s honesty and loyalty so much that he would give up his life if she were untrue. This is ironic, because later on in the play... ...nation of situational, verbal, and dramatic irony is very useful in creating an overall feeling of loss and catastrophe in the play. The role of irony in the play is to create the loss of a great potential in the play. The audience can see that because of Othello?s tragic trust in Iago, miscommunication occurs and disaster follows. The characters, Othello, Desdemona, Cassio, Emilia, and Roderigo are all intimately close to Iago, and are all manipulated by him. Because of Iago?s reputation of being trustworthy and honest, the characters believe in him without doubt, and that brings about the destruction of Othello and on a greater level; the disintegration of social order. Bibliography: Shakespeare, William. ?The Tragedy of Othello, the Moor of Venice?. The Riverside Anthology of Literature. Boston: Houghton Mifflin Company, 1997, 1102-1195.

Equity Research Report Hul

EQUITY RESEARCH REPORT (HUL) FMCG SECTOR INDIA OUTLOOK The burgeoning middle class Indian population, as well as the rural sector, present a huge potential for this sector. The FMCG sector in India is at present, the fourth largest sector with a total market size in excess of USD 13 billion as of 2012. This sector is expected to grow to a USD 33 billion industry by 2015 and to a whooping USD 100 billion by the year 2025. This sector is characterized by strong MNC presence and a well established distribution network. In India the easy availability of raw materials as well as cheap labour makes it an ideal destination for this sector.There is also intense competition between the organised and unorganised segments and the fight to keep operational costs low. CHALLENGES TO FMCG SECTOR * Increasing rate of inflation, which is likely to lead to higher cost of raw materials. * The standardization of packaging norms that is likely to be implemented by the Government by Jan 2013 is expected t o increase cost of beverages, cereals, edible oil, detergent, flour, salt, aerated drinks and mineral water. * Steadily rising fuel costs, leading to increased distribution costs. The present slow-down in the economy may lower demand of FMCG products, particularly in the premium sector, leading to reduced volumes. * The declining value of rupee against other currencies may reduce margins of many companies, as Marico, Godrej Consumer Products, Colgate, Dabur, etc who import raw materials. HIGH GROWTH DRIVING FACTOR * Increasing rate of urbanization, expected to see major growth in coming years. * Rise in disposable incomes, resulting in premium brands having faster growth and deeper penetration. * Innovative and stronger channels of distribution to the rural segment, leading to deeper penetration into this segment. Increase in rural non-agricultural income and benefits from government welfare programmes. * Investment in stock markets of FMCG companies, which are expected to grow cons tantly. This sector will continue to see growth as it depends on an ever-increasing internal market for consumption, and demand for these goods remains more or less constant, irrespective of recession or inflation. Hence this sector will grow, though it may not be a smooth growth path, due to the present world-wide economic slowdown, rising inflation and fall of the rupee.This sector will see good growth in the long run and hiring will continue to remain robust DEMAND FOR FMCG SECTOR Confidence of consumer product makers is waning as a delayed  monsoon  and lingering weakness in the economy threaten to subdue revenue growth for the sector in the next two quarters. Several marketers, including Dabur, Marico,  Godrej Consumer Products Ltd  (GCPL),  ITC  and  Emami, fear pressure on premium products and rural demand – two important growth drivers – in the coming months as sustained high  inflation  and a hold-up in monsoon could prompt buyers to tighten purse strings. While the high-end, super-premium segment does not get impacted by inflation, demand in the mass premium segment could contract if overall economic sentiment does not improve,† said Sunil Duggal, CEO ofDabur India, the maker of Real juices and Vatika shampoo. ABOUT HUL HUL is the market leader in Indian consumer products with presence in over 20 consumer categories such as soaps, tea, detergents and shampoos amongst others with over 700 million Indian consumers using its products. Seventeen of HUL’s brands featured in the  ACNielsen  Brand Equity list of 100 Most Trusted Brands Annual Survey (2011).The company also happens to have the highest number of brands in this list, with six brands featuring in the top 15 list. The company has a distribution channel of 6. 3 million outlets and owns 35 major Indian brands. Its brands include LABOR COST IN INDIA IS THE LOWEST AMONG THE EMERGING ASIAN COUNTRIES HUL RATIOS RATIO| 2012| 2011| 2010| 2009| 2008| Curre nt Ratio| 0. 8954| 0. 9000| 0. 81268| 0. 9834| 0. 65823| Quick Ratio| 0. 4978| 0. 4711| 0. 48604| 0. 5436| 0. 27253| Cash Flow Liquidity ratio| 0. 6038| 0. 5519| 0. 80573| 0. 6679| 0. 38392| Average Collection Period| 13. 343| 17. 560| 14. 0918| 10. 01| 12. 2710| Days Inventory Held| 48. 957| 59. 526| 53. 1215| 51. 365| 60. 4530| Days Payable Outstanding| 73. 481| 81. 979| 104. 886| 66. 724| 87. 8556| Account Receivable turnover| 27. 355| 20. 785| 25. 9014| 36. 494| 29. 7448| Accounts Payable Turnover| 3. 6017| 3. 0947| 2. 43856| 3. 9712| 3. 01573| Inventory Turnover| 5. 4059| 4. 2619| 4. 81485| 5. 1589| 4. 38272| Fixed assets turnover| 10. 36| 9. 01| 8. 01| 12. 34| 8. 87| Total Assets Turnover| 4. 9807| 5. 4970| 6. 59332| 7. 9313| 8. 55871| Debt Ratio| 0| 0| 0. 00402| 0. 1683| 0. 06321| LONG TERM DEBT TO CAPITAL EMPLOYED| 0| 0| 0. 00402| 0. 683| 0. 06321| gross profit ratio| 16. 449| 40. 107| 41. 4842| 49. 423| 51. 688| Operating Profit Ratio| 16. 456| 15. 911| 16. 8758| 15. 909| 1 8. 0540| Net Profit Ratio| 11. 947| 11. 520| 12. 2033| 12. 268| 13. 8754| Return on Investments| 59. 509| 63. 326| 80. 4618| 97. 307| 118. 755| Return on Equity| 76. 068| 84. 339| 81. 1040| 117. 42| 127. 232| Cash Return on Assets| 0. 4351| 0. 5281| 1. 29341| 0. 7963| 1. 07195| Price to Earning| 18. 569| 26. 227| 30. 0113| 37. 728| 56. 8245| Peer comparison s. no. | Name | Market capitalisation| Sales turnover| Net profit | Total assets| 1| GODREJ| 22933. 3| 2980. 08| 604. 39| 2761. 43| 2| DABUR| 22448. 83| 3759. 33| 463. 24| 1576. 54| 3| MARICO| 13361. 56| 2970. 30| 336. 58| 1677. 27| 4| EMAMI| 9101. 40| 1389. 82| 256. 81| 804. 23| 5| P&G| 8103. 50| 1297. 41| 181. 29| 600. 62| 6| GILLETTE| 7130. 13| 1232. 90| 75. 73| 600. 33| 7| JYOTHY LABS| 2860. 82| 662. 97| 83. 52| 1226. 42| 8| BAJAJ CORP. | 2926. 40| 473. 31| 120. 09| 427. 86| 9| HUL| 118139| 22116. 37| 2691. 40| 3512. 93| BALANCE SHEET OF HUL| ——————- in Rs. Cr. —— Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€-| | Mar '12| Mar '11| Mar '10| Mar '09| Dec '07| | | 12 mths| 12 mths| 12 mths| 15 mths| 12 mths| | | | | | |Sources Of Funds| | | | | | | | | | Total Share Capital| 216. 15| 215. 95| 218. 17| 217. 99| | | | | | | Equity Share Capital| 216. 15| 215. 95| 218. 17| 217. 99| 217. 75| | | | | | Share Application Money| 0. 00| 0. 00| 0. 00| 0. 00| 0. 00| | | | | | Preference Share Capital| 0. 00| 0. 00| 0. 00| 0. 00| | | | | | | Reserves| 3,296. 11| 2,417. 30| 2,364. 68| 1,842. 85| 217. 75| | | | | | Revaluation Reserves| 0. 67| 0. 67| 0. 67| 0. 67| 0. 67| | | | | | Networth| 3,512. 93| 2,633. 92| 2,583. 52| 2,061. 51| 1,439. 24| | | | | | Secured Loans| 0. 00| 0. 00| 0. 00| 144. 65| 25. 2| | | | | | Unsecured Loans| 0. 00| 0. 00| 0. 00| 277. 30| 63. 01| | | | | | Total Debt| 0. 00| 0. 00| 0. 00| 421. 95| 88. 53| | | | | | Total Liabilities| 3,512. 93| 2,633. 92| 2,583. 52| 2,483. 46| 1,527. 77| | | | | | | Mar '12| Mar '11| Mar '10| Mar '09| Dec '07| | | | | | | | 12 mths| 12 mths| 12 mths| 15 mths| 12 mths| | | | | | | Application Of Funds| | | | | | | | | | Gross Block| 3,574. 67| 3,759. 62| 3,581. 96| 2,881. 73| 2,669. 08| | | | | | Less: Accum. Depreciation| 1,416. 88| 1,590. 46| 1,419. 85| 1,274. 95| 1,146. 57| | | | | | Net Block| 2,157. 79| 2,169. 16| 2,162. 11| 1,606. 8| 1,522. 51| | | | | | Capital Work in Progress| 210. 89| 299. 08| 273. 96| 472. 07| 185. 64| | | | | | Investments| 2,438. 21| 1,260. 68| 1,264. 08| 332. 62| 1,440. 81| | | | | | Inventories| 2,516. 65| 2,811. 26| 2,179. 93| 2,528. 86| 1,953. 60| | | | | | Sundry Debtors| 678. 99| 943. 20| 678. 44| 536. 89| 443. 37| | | | | | Cash and Bank Balance| 510. 05| 281. 91| 231. 37| 190. 59| 200. 11| | | | | | Total Current Assets| 3,705. 69| 4,036. 37| 3,089. 74| 3,256. 34| 2,597. 08| | | | | | Loans and Advances| 1,314. 72| 1,099. 72| 1,068. 31| 1,196. 95| 1,083. 28| | | | | | Fixed Deposits| 1,319. 9| 1,358. 10| 1,660. 84| 1,586. 76| 0. 75| | | | | | Total CA, Loans & Ad vances| 6,340. 40| 6,494. 19| 5,818. 89| 6,040. 05| 3,681. 11| | | | | | Deffered Credit| 0. 00| 0. 00| 0. 00| 0. 00| 0. 00| | | | | | Current Liabilities| 5,688. 44| 6,264. 21| 5,493. 97| 4,440. 08| 4,028. 41| | | | | | Provisions| 1,945. 92| 1,324. 98| 1,441. 55| 1,527. 98| 1,273. 90| | | | | | Total CL & Provisions| 7,634. 36| 7,589. 19| 6,935. 52| 5,968. 06| 5,302. 31| | | | | | Net Current Assets| -1,293. 96| -1,095. 00| -1,116. 63| 71. 99| -1,621. 20| | | | | | Miscellaneous Expenses| 0. 00| 0. 00| 0. 00| 0. 0| 0. 00| | | | | | Total Assets| 3,512. 93| 2,633. 92| 2,583. 52| 2,483. 46| 1,527. 76| | | | | | CAPITAL ASSET PRICING METHOD 1. REQUIRED RATE OF RETURN = Risk free return +? (Risk premium) Ri = Rf + ? (Rm – Rf) = 8. 1 +0. 27 (6. 5) Ri = 9. 855% 2. ZERO GROWTH MODEL Where, dividend = Rs. 7. 5 Po = d/r = 7. 5/9. 855% Po = 76. 10 3. CONSTANT GROWTH MODEL (GORDON MODEL) PO = DO(1+g) r-g d1 r-g Where , growth rate = historical growth of average dividend paid of last 5 years g = 6. 75% = 7. 5(1+6. 75%) (9. 855-6. 75)% PO = 258. 266 4. Implicit growth P0 = d1 R – g Where, po = 534. 25, d1=8. 006 , r= 9. 855% P0 = d1 R – g 534. 25= 8. 006/ (0. 098-g) G= 0. 083 or 8. 3% Cash flow model Ri = 9. 855% Calculation of growth rate of cash flows =(1. 69*1. 51*. 54)1/3 -1 = . 1128 =11. 28% Assuming the abnormal growth of (11. 8%) is for 2 years, and after this the company is back to normal growth trajectory of 6% growth rate Cash flow from operation = 2884. 24 crore Vc = 2884. 24(1+. 1128)/(1+. 09) + 2884. 24(1+. 1128)2/(1+. 09)2 + 2884. 24(1+. 1128)2(1+. 06) (9. 855-6)% (1. 09)2 Vc = 88605 Vp = 0 Vd = 1000 Therefore, Ve = Vc – Vp – Vd = 88605-1000 = 85605 crore Total no. of shares outstanding = 216. 15 crore Po = Ve Total no. of shares outstanding = 85605/216. 15 Po = 396. 04 MULTIPLE MODEL p/e of company=32. 95 p/e of industry = 44. 0 price of company’s share = 534. 25 earnings for the company’s stock = price o f co. stock p/e of the co. =534. 25/32. 95 Earnings for the company’s stock = 16. 21 Po = Earning’s of company*P/E of industry =16. 21*44. 50 Po = 721. 345 Analysis: The current market price of the stock is Rs.. 534. 25 , as per the valuation of stock under distinct method , it is assessed that the stock is overvalued therefore new buyers should not invest at this point, whereas, those who are invested in share are advised to sell the share and enjoy the profits Performance of stock in last 1 year

Quiz

Z QUIZ TOPIC: General knowledge 1. Which part of the Constitution of India starts with –â€Å"WE THE PEOPLE OF INDIA†? (a) Directive principals (b) Fundamental Duties (c) Preamble (d) Fundamental rights 2. Which pieces are maximum in number at the start of a chess game? (a) Rook (b) Knight (c) Pawn (d) Bishop 3. What kind of animal is Shera, the mascot of the 2010 Delhi Commonwealth Games? (a) Bear (b) Leopard (c) Lion (d) Tiger 4. Which of these films has the tag line ‘Every Child is Special’? (a) Tare Zameen Par (b) Paa (c) Koi Mil Gaya (d) Paathshaala 5.Which temple is believed to have been first built in gold, then silver, then wood and finally stone? (a) Somnath (b) Kashi Vishwanath (c) Mahakaali temple (d) None of this 6. Who among these never became a President of Pakisthan? (a) Iskander Mirza (b) Asif Ali Sardaari (c) Zulfikar Ali Bhutto (d) Mohammed Ali Zinnah 7. What yajna did Yudhishthira perform after the battle of Kurukshetra to free himself of his sins? (a) Ashwameda (b) Agnistoma (c) Vajpeya (d) Sarpameda 8. The plant bearing which of these fruits is a vine? (a) Mango (b) Apple (c) Watermelon (d) Banana 9.Which lyricist won an Oscar for the song ‘Jai Ho’? a) Prasoon Joshi b) Piyush Pandey c) Pankaj Panchoury d) Gulzaar 10. Who is the father of hydrogen bomb? a) Alexander G. Bell b) Edward teller c) Jonathan swift d) None of the above 11. What is the colour of octopus blood? a) Red b) Blue c) White d) Green 12. What is ‘T’ in an ATM, with respect to banking? (a) Transaction (b) Teleporting (c) Teller (d) Telebanking 13. Who wrote the book ‘Laughing Gas’? (a) Dan Brown (b) Aditi de (c) Jonathan swift (d) P. G. Wodehouse 14. H1N1, H1N2, H3N1 are all types of what? (a) Virus strains (b) Visa forms c) Vest sizes (d) Video games 15. In which country will the 2014 FIFA WORLD CUP to be held? (a) Mexico (b) Portugal (c) Argentina (d) Brazil 16. Which mountain was formerly known as Peak 15? (a) Mount Everest (b) K2 (c) Kanchenjunga (d) Mount Rushmore 17. Who told this-â€Å"No Great work can be done without Sacrifice†? (a) Gandhi (b) Swami Vivekananda (c) Ramakrishna Paramahamsa (d) Tagore 18. Who was the tenth guru of Sikhs? (a) Guru Bhagavath Singh (b) Guru Govind Singh (c) Guru Gopbind Singh (d) None of these 19. In which of these states have father and son not been Chief Minister? (a) Bihar b) Karnataka (c) Orissa (d) Haryana 20. What is the middle name of Sachin Tendulkar? (a) Ravi (b) Ramesh (c) Rajesh (d) Ramakant ANSWERS 1. (c) Preamble 2. (c) Pawn 3. (d) Tiger 4. (a) Tare Zameen Par 5. (a) Somnath 6. (c) Zulfikar Ali Bhutto 7. (a) Ashwameda 8. (c) Watermelon 9. (d) Gulzaar 10. (b) Edward Teller 11. (b) Blue 12. (c) Teller 13. (d) P. G. Wodehouse 14. (a) virus strains 15. (d) Brazil 16. (a) Mount Everest 17. (b) Swami Vivekananda 18. (c) Guru Gopbind Singh 19. (a) Bihar 20. (b) Ramesh -BY: AISWARYA. M ——————†”————————————————– Quiz The most critical quality of ethical decision making Is objectivity economics expeditions consistency Correct 2 A major consequence of the Carbines-Solely Act of 2002 has been the o political fallout in congress super growth In accounting firms In the U. S. Reorganizing of the governance structure of American corporations o outsourcing of jobs in lower wage countries 3 Judging the appropriateness of a particular action based on a goal to provide the greatest good for the greatest number of people Is what ethics approach? O Social justice approach Moral rights approachBusiness ethics approach utilitarian approach 4 The idea that businesses have a duty to serve society as well as the financial interest of stockholders is called o corporate audit going green corporate services corporate social responsibility Of the three levels of strategy that are part of an organizations decision-making hierarchy, which level develops annual objectives and short-term strategies in such areas as produc tion, operations, and research and development, finance and accounting, marketing, and human relations? O Functional Business ManagementCorporate 6 Which level of strategy uses a portfolio approach? Operational 7 This statement of a company's philosophy usually appears within the mission statement and specifies basic beliefs of a firm. O Company sponsor Company slogan Company commercial Company creed 8 Which law revised and strengthened auditing and account standards? O National Environmental Policy Act of 1969 Carbines-Solely Act of 2002 Federal Fair Trade Act of 1986 Truth in Lending Act of 1968 For the past 28 years, BBC, Inc. Has made a significant investment of time, money, and there resources to increase the literacy rate in adult Americans.This represents which of these principles of successful collaborative social initiatives? O Leverage core capabilities. Identify a long-term durable mission. Weigh government influence. Assemble and value the total package of benefits. Inco rrect 10 This statement presents the firm's strategic intent that focuses the energies and resources of the company on achieving a desirable future. O Values statement Company statement Vision statement Mission statement 11 Which of the following strategic decision makers implement the overall strategy? Corporate managers Functional managers Business managers Board of directors 12 The behavioral consequences of strategic management are similar to those of o authoritative decision making participative decision making autocratic decision making centralized decision making. Quiz The most critical quality of ethical decision making Is objectivity economics expeditions consistency Correct 2 A major consequence of the Carbines-Solely Act of 2002 has been the o political fallout in congress super growth In accounting firms In the U. S. Reorganizing of the governance structure of American corporations o outsourcing of jobs in lower wage countries 3 Judging the appropriateness of a particular action based on a goal to provide the greatest good for the greatest number of people Is what ethics approach? O Social justice approach Moral rights approachBusiness ethics approach utilitarian approach 4 The idea that businesses have a duty to serve society as well as the financial interest of stockholders is called o corporate audit going green corporate services corporate social responsibility Of the three levels of strategy that are part of an organizations decision-making hierarchy, which level develops annual objectives and short-term strategies in such areas as produc tion, operations, and research and development, finance and accounting, marketing, and human relations? O Functional Business ManagementCorporate 6 Which level of strategy uses a portfolio approach? Operational 7 This statement of a company's philosophy usually appears within the mission statement and specifies basic beliefs of a firm. O Company sponsor Company slogan Company commercial Company creed 8 Which law revised and strengthened auditing and account standards? O National Environmental Policy Act of 1969 Carbines-Solely Act of 2002 Federal Fair Trade Act of 1986 Truth in Lending Act of 1968 For the past 28 years, BBC, Inc. Has made a significant investment of time, money, and there resources to increase the literacy rate in adult Americans.This represents which of these principles of successful collaborative social initiatives? O Leverage core capabilities. Identify a long-term durable mission. Weigh government influence. Assemble and value the total package of benefits. Inco rrect 10 This statement presents the firm's strategic intent that focuses the energies and resources of the company on achieving a desirable future. O Values statement Company statement Vision statement Mission statement 11 Which of the following strategic decision makers implement the overall strategy? Corporate managers Functional managers Business managers Board of directors 12 The behavioral consequences of strategic management are similar to those of o authoritative decision making participative decision making autocratic decision making centralized decision making.

The #1 Way to Solve Business Disputes

The #1 Way to Solve Business Disputes As a business owner, I want my relationships with both clients and vendors to run smoothly 100% of the time. In actuality, of course, business dealings sometimes involve conflict. Although I am not exactly a conflict avoider, I don’t enjoy it either (I left the legal profession almost 6 years ago for that reason and have never looked back)! Nevertheless, I strongly believe that when faced head-on and handled well, conflict can lead to greater trust and a foundation for long-term success. Whether you are a client or a business owner, you might possibly have experienced conflict in a business relationship, or if not, then you might possibly experience it in the future. Below are some situations I have faced, and which have had different outcomes based on one predominant factor. This factor makes the difference between a happy customer and a dissatisfied one. Commitment to Excellence at The Essay Expert I have a team of writers at The Essay Expert who do top-level work, and 95% of our clients are satisfied with the first draft of their resume and LinkedIn profile. I am proud of that number; and I am even prouder that for the small number of clients who have issues with their first write-ups, we are able to create happy clients 99% of the time. The writers who work with me are fully committed to satisfying our clients and they go the extra mile to accommodate each person’s preferences. In the end, I believe that the most important value we offer is our commitment to doing the work required to satisfy every client. Clients leave feeling like we truly partnered with them to meet their needs. Sometimes I face a situation where a client and writer are not a perfect match. In these cases, if the client speaks up right away (which I encourage them to do), I first determine whether we can resolve the situation with the current writer. If not, I assign the project to another, more senior writer or, in rare cases, step in myself. If any uncorrectable human errors have occurred, I will always offer a partial refund. I am always available for discussion and negotiation, and will do everything I can to reach an agreement and satisfactory resolution. Sometimes the clients who become The Essay Expert’s biggest fans are those who were not satisfied initially, and with whom we worked tirelessly to remedy the situation. In fact, just this week, one such client referred a connection who hired us for a resume and LinkedIn package. How to Handle – and Not Handle – Billing Disputes I am a client to other companies as well as a business owner, and this week I experienced both excellent and poor customer service. In one situation, I raised issues about the service I was receiving and questioned the validity of some charges on their invoice. Despite the fact that I have been a client of this business for two years and have never questioned an invoice before, the owner refused to discuss the issue, instead telling me that the firm no longer would be working with me. I stated my desire to work things out and he still refused, though he did tell me to pay whatever I wanted and they would write off the rest. I was left with a negative impression and if anyone asks me about that business I will tell them how I was treated. In contrast, with another firm, when we ran into an issue where a job they were doing for me went over budget, I agreed to their terms and requested something in return from  them that I felt would be a good trade. They thanked me for my communication and agreed to give me what I asked for. I was left with a positive impression and will continue to refer business to that firm. The #1 Factor: Customer Service (Plus†¦) In each of these cases, what made the difference? Customer service. That’s the #1 factor to watch when addressing business conflict. Good customer service can turn conflict into good will. Bad customer service can create ongoing negativity. Also note that someone has to start the conversation about the issue at hand if anything is to be done about it. When my clients do not tell me they are dissatisfied, I am at a big disadvantage. I can’t resolve an issue I don’t know about. It’s therefore essential to ask clients about their experience consistently so that they have an opportunity to voice any concerns. Showing interest in the quality of their experience is a key piece to customer service. Once an issue is aired, I have found that it’s very helpful to hold a strong vision for the relationship. Whichever party states a vision, the other party often aligns with it. This alignment sets the stage for a satisfactory resolution. In rare cases, one party might state a vision for an amicable ongoing relationship and the other does not join that vision; in this situation, the conflict will likely not be resolved. Thankfully, most of us as human beings are wired to want to work well with other human beings. And most businesses have a strong commitment to good customer service. That commitment, when put into action, creates a foundation where almost any conflict can be resolved. If you have stories of good customer service or more ideas of how to resolve business conflicts, please share below!

Killer Whale Dorsal Fin Collapse

Killer Whale Dorsal Fin Collapse For some time, theres been a heated debate about why  killer whales in captivity have dorsal fins that are flopped over or collapsed. Animal-rights activists say that these fins collapse because the conditions under which killer whales - or  orcas - are held in captivity are not healthy. Others, such as water parks that keep killer whales in captivity and use them in theme-park shows, argue that there are no health threats to killer whales held in captivity and that dorsal fin collapse is natural. The Lowdown on Dorsal Fins All killer whales have a dorsal fin on their back, but the males dorsal fin is much taller than a females and can grow up to 6 feet tall. Despite the fact that the dorsal fin is very straight, it is supported not by bone but a fibrous connective tissue called collagen. All males in captivity have collapsed dorsal fins, but the condition, also known as dorsal fin collapse, flaccid fin, or folded fin syndrome, ​does occur in many captive females. Scientists are not certain why orcas have dorsal fins or what purpose the appendages serve. But, there is some speculation.  Whales Online  says that the large dorsal fin enhances the hydrodynamics of killer whales: (The dorsal fin) helps them slip through the water more efficiently. Similar to the ears of elephants or the tongues of dogs, dorsal, caudal and pectoral fins also help eliminate excess heat during intense activities such as hunting. Orca Live  agrees that the fins help regulate a killer whales body temperature: Excess heat, generated as they swim along, is released into the surrounding water and air via the dorsal fin - much like a radiator! Though there are different theories about their specific purpose, its a fact that dorsal fin collapse is far more prevalent in whales that are held in captivity. Dorsal Fin Collapse A wild orca often travels far, and quickly, in deep water. The water provides pressure to the fin, keeping the tissues inside healthy and straight. One theory as to why dorsal fins collapse in captivity is because the orca spends much of its time at the water surface and doesnt swim very far. This means that the fin tissue gets less support than it would if the orca were in the wild, and it starts to fall over. The whales also often swim in a repetitive circular pattern. Other potential causes for fin collapse may be dehydration and overheating of fin tissue  due to  warmer water and air temperatures, stress due to captivity or changes in diet,  reduced activity that causes low blood pressure, or age. SeaWorld of Hurt, a website operated by animal rights organization PETA, takes this stance, noting that dorsal fins of captive whales likely collapse Because they have no space in which to swim freely and are fed an unnatural diet of thawed dead fish. SeaWorld claims that this condition is common - however, in the wild, it rarely ever happens and is a sign of an injured or unhealthy orca. SeaWorld announced in 2016 that it would stop breeding whales in captivity immediately and  phase out killer whale shows  at all its parks by 2019. (In San Diego, the shows ended in 2017.) The company has said, however, that the shape of a killer whales dorsal fin is  not an indicator of its health. The dorsal fin is a structure like our ear, said Dr. Christopher Dold, SeaWorld’s head veterinarian: It doesnt have any bones in it whatsoever. So our whales spend a lot of time at the surface, and accordingly, tall, heavy dorsal fins (of adult male killer whales) without any bone in it, will slowly bend over and assume a different shape. Wild Orcas While less likely, it is not impossible for a wild orcas dorsal fin to collapse or become bent, and it may be a trait that varies among whale populations. A study of killer whales in New Zealand showed a relatively high rate - 23 percent - of collapsing, collapsed, or even bent or wavy dorsal fins. This was higher than that observed in populations in British Columbia or Norway, where only one male from the 30 studied had a fully collapsed dorsal fin, the study said. In 1989, the dorsal fins of two male killer whales collapsed after exposure to oil during the  Exxon Valdez  oil spill- the whales collapsed fins were thought to be a sign of poor health, as both whales died soon after the collapsed fins were documented. Researchers have theorized that dorsal fin collapse in wild whales may be due to age, stress, injury, or altercations with other killer whales.   Sources Matkin, C. O., and E. Saulitis. 1997. Restoration Notebook: Killer Whale (Orcinus orca). Exxon Valdez Oil Spill Trustee Council, Anchorage, Alaska.  National Marine Fisheries Service Northwest Regional Office. 2005. Proposed Conservation Plan for Southern Resident Killer Whales, ). orcaOrcinusVisser, I.N. 1998. Prolific Body Scars and Collapsing Dorsal Fins on Killer Whales (Orcinus orca) in New Zealand Waters. Aquatic Mammals  24.2,71-81.

Compare and contrast the importance of using primary and secondary Essay

Compare and contrast the importance of using primary and secondary methods when conducting market research. Are secondary methods more advantageous when analysing results for a new product - Essay Example Significantly, each business venture at least has an organization it looks up to in terms of strategies; it also has a vision that acts as a guiding principle. Entrepreneurs conduct market research so that they can reduce the risks associated with their business, indentify more opportunities and predict current and potentially future problems. Such information will aid in making decision on whether to execute the new product or shelve for another time. The research also enables individuals to establish benchmarks that will assist the business not to collapse when they encounter uncertainties along the way. Methods of data collection when carrying out market research influence the end result. While both primary and secondary methods hugely contribute to informed data, one overrides the other one. This paper will focus on establishing the comparison and contrast of primary and secondary methods of market research. It will also determine whether secondary methods are more advantageous when analysis the market situation of a new product. Primary research methods refer to the original research carried out by the owner of the business or by a contracted company (Sumathi & Saravanavel, 2003, p. 154). The main aim of this research is to answer a specific objective. Before going into the field, a set of objectives and research questions are outlined. In addition, a clear hypothesis may be set so that at least the data obtained will measure it. With primary method, information compilation is done from scratch since it bases on what the respondents give. Despite the fact that the information provided by the respondents play a critical role, the researcher must have a set of expectation. In essence, the desired goal and the vision of the business inform the whole idea of market research. Primary research could lead to quantitative or qualitative data. This depends on the format

Global communications Essay Example | Topics and Well Written Essays - 1000 words - 1

Global communications - Essay Example The article further describes the condition known as sociological illiteracy and compares it to an individual being scientifically illiterate. Just as a scientifically illiterate person may have little or no idea about science, a person uneducated in the social sciences would be quite helpless when it comes to using or understanding the insights provided by fields such as sociology. The problem with this sort of illiteracy is also an issue of acknowledgement since a person may be quite willing to admit that they know very little about a scientific or artistic field but they may believe internally that hey are quite aware of social issues and the field of sociology. This conceptual awareness is weak and what adds to some people’s social illiteracy is the lack of acknowledgement that they are not fully aware of sociology as a science. They do not recognize that they are ignorant of social theories that can explain the shape of society as well as show why the social order operates the way it does. Instead of seeking proper knowledge and the evidence gathered by sociologists, socially ignorant individuals may take their own personal beliefs to be valid scientific knowledge. By using the schemas they have about the social system they live in, socially ignorant people use their own assumptions to not only view the world but also to explain it to others. In fact, the individuals who are suffering from social illiteracy are also suffering from the lack of sociological imagination. It is certainly true that many people can work as volunteers and even work as social workers in society but for the most part, they are unable to see beyond what they are doing. The issues concerning policy making and the problems of creating an effective social structure remain elusive to them. Without sociological imagination, it is impossible for them to see how their contribution to their sphere in a positive manner is